Terms of Use
1. MEMBER ACCOUNT, PASSWORD, AND SECURITY
Only businesses are able to set up an account for monthly invoicing.
If any of the Services requires User to open an account, User must complete the registration process by providing Karaka Cuisine Ltd with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a user name. User is entirely responsible for maintaining the confidentiality of User’s password and account. Furthermore, User is entirely responsible for any and all activities that occur under User’s account. User agrees to notify Karaka Cuisine Ltd immediately of any unauthorised use of User’s account or any other breach of security. Karaka Cuisine Ltd will not be liable for any loss that User may incur as a result of someone else using User’s password or account, either with or without User’s knowledge. However, User will be held liable for losses incurred by Karaka Cuisine Ltd or another party due to someone else using User’s account or password. User may not use anyone else’s account at any time, without the permission of the account holder.
When creating an online account, User must have the authorisation of the business to generate an account for ordering catering. The Account must have both business name/trading name, business owner’s name, person responsible for generating account, and person responsible for payment.
2. ACCOUNT SET-UP / ONLINE ORDERING
To place an online order, create an account, sign in and order. Account holders will need to send in their Account forms prior to placing an order. The automated system will take you through the stages of ordering and payment. You must provide a 24hr phone number if delivery is out of business hours, or Saturday /Sunday deliveries.
From placing your order, should an item be unavailable due to supplier shortage, we will contact you direct via email or phone to advice. For last minute alterations we will adjust menu with an item similar to a value of not less than ordered.
3. PAYMENT
We accept credit card payment by Visa and Mastercard.
A deposit may be required on certain orders, by agreement at time of confirming order.
Invoices are sent to your nominated email address unless otherwise requested, Pre-approved accounts will be set up with 7 day billing.
4. PRICING INFORMATION
All menu prices include GST. Karaka Cuisine Ltd will strive to maintain its pricing, however we reserve the right to alter prices without notice.
Payments are charged in $NZD.
5. TRADING HOURS
We can cater for events seven days a week. Weekend orders have a minimum spend; please refer to ‘Saturday and Sunday orders’. For evening deliveries please refer to ‘Delivery’ terms.
6. PRE BOOKING EVENTS
vWhen booking catering more than three months in advance, Karaka Cuisine Ltd will only guarantee pricing on accepted orders that are paid in full at time of booking.
Orders placed more than three months in advance without full payment may be subjected to price increases to meet any seasonal increases which may occur.
If we have any queries about your pre-booked order for account holders we will contact you directly.
7. DIETARY REQUIREMENTS
Dietary requirements can be catered to by prior arrangement and will be plated separately. Labels will be supplied for all food and will include special dietary codes such as (GF), (DF), (V- Vegetarian), (VV-Vegan)
Please note, that although every effort is made to keep your order free from contaminants such as gluten, nuts, fish, eggs and soy, all our food is made in a facility that contains these ingredients.
8. SPECIAL REQUESTS AND MENUS
Please contact Karaka Cuisine Ltd either via phone or email. We are happy to create menus to suit your event.
9. EMAIL OR TELEPHONE BOOKINGS
Upon Karaka Cuisine Ltd receiving your order request, you will be sent an initial quote via email. Please ensure all details are correct including: time and date of delivery and collection, number of people, location and contact details. If you are happy with the order and wish to proceed please reply to the email “I agree to the terms and conditions of the order, I wish to confirm order (insert event #)”. This will be electronically filed in our client folders for future reference. If this email is not received from you, we cannot confirm the order.
10. CUT OFF TIME
Cut off time for direct online ordering is 3pm the 2 working days prior to your event, however we endeavour to accommodate late orders: any orders after 3pm need to be phoned direct to Karaka Cuisine Ltd to check availability, as late emails may not be seen immediately.
Final numbers for all catering is required 48 hours prior to delivery date. Orders placed within 24 hours of this time will be final.
11. SAME DAY CATERING
We endeavour to cater to same day requests: orders need to be phoned in to check availability. For same day catering, Karaka Cuisine Ltd reserves the right to offer “Chefs Choice”. If you decide to choose your own menu, Karaka Cuisine Ltd may not be able to cater to your request, or a surcharge may apply.
12. SATURDAY ORDERS
For weekend corporate/private event catering, orders must be placed by 3pm Thursday prior. After this time, please phone Karaka Cuisine Ltd directly to check availability. Weekend orders have a minimum charge of $200.00 + GST per order. For confirmation please book early for weekend events as we do have cuts offs.
13. REFUNDS – ONLINE ORDERING
All credit card refunds incur a 3.4% charge will be deducted from total refund. Please contact us immediately after processing if a mistake has been made.
14. DELIVERY
Standard delivery times are 7.00am – 4.00pm Monday to Friday. A surcharge of 20% applies outside of these times.
A delivery fee will apply for all individual orders. Please see ‘Minimum orders’ for delivery fees.
Whilst every effort is made to deliver within the requested timeframes, we cannot take responsibility for issues outside our control such as bad weather; road works; accidents. If we are delayed we will endeavour to call you to advise food may be delivered later than requested, depending on delivery schedules.
All day catering, with individual delivery times
If you are ordering morning tea, lunch and/or afternoon tea, and want individual delivery times (in the event you do not have heating/refrigeration), User must create individual orders for each meal. A delivery fee will apply for any/each order.
All day catering, with one delivery time
If one delivery has been requested for multiple meals, your catering will be labelled up as morning tea, lunch, afternoon tea. All catering will arrive chilled, except for your first delivery option: if hot items are included in the first meal they will be served hot. Any remaining catering will require refrigeration until you are ready to eat and reheat (you will require a microwave/oven).
Please see ‘Minimum orders’ for delivery fees.
16. PICK UP / COLLECTIONS
Orders may be collected from Karaka Cuisine Ltd by prior arrangement. Please contact us directly if you wish to arrange collection of your order and time.
17. CANCELLATIONS/POSTPONED – ACCOUNT HOLDERS ONLY
Our business is generated on availability, with ‘on demand’ produce ordering. If your plans change and you need to cancel your order please contact us directly via phone if 72 hours prior to event, or email/phone more than 72 hours out from an event.
If your event is postponed more than three days – one week prior of event you will be charged 75% of total cost.
If you cancel/postpone within 72 hours of event you are charged at 100% of total cost.
Orders cancelled within three days – two weeks of event are charged at 50% of total cost.
Orders cancelled within two weeks and six weeks are charged at 25% of total cost
Orders cancelled over six weeks are charged an Administrative fee – $150.00 + gst
18. CANCELLATIONS/ – PRIVATE/ONE OFF ORDERS
If your plans change and you need to cancel your order, please contact us via phone immediately. We do not offer postponement alternative dates for private/one off orders.
As our business is generated on availability, with ‘on demand’ produce ordering. Cancellations fees will be charged as follows:
- ‘Same day/ or no-shows’ cancellations – no refund.
- Cancel within 14 days of event – no refund
- From 14 days to three months prior to date: As full payment is required to book – 25% of cost will refunded back to you within seven days of cancelling
- Over three months prior to date: As full payment is required to book – 100% refund minus $350 + gst OR 25% of total bill if less than $350.00 + gst for administration fee.
- Wedding and large scale events of 50 pax or more – Please contact us for our Wedding and large Scale event contract.
19. CHANGES TO NUMBERS
If your numbers increase on the day of requested catering, please phone Karaka Cuisine Ltd directly to discuss availability to increase. A separate invoice will be generated for account holders for additional numbers for which we require Ref number/ PO/ Contact person (or person requesting increase) or direct payment for private/one off orders on the website will be required
Due to ‘on demand’ ordering we are unable to reduce the numbers to your orders.
Corporate account holders – invoiced
If you event is cancelled or postponed within the 72 hours of a Government lock down and or traffic light restrictions/Covid outbreak, the client will be charged 50% of the full invoice to cover costs as described above. Please advise us how you wish to proceed with cancellation or postpone to another date. New postponement dates will be charged full price to the client for full catering.
Corporate account holders – paid in full
If you event is cancelled/postponed within the 72 hours of a Government lock down and or traffic
light restrictions/Covid outbreak , the client will be charged 50% of the invoice the remaining 50% will be applied to your account as a credit. If you wish to cancel and require a refund of remaining balance, please advise us in writing within 48 hours of lockdown. New postponement dates will be charged full price to the client for full catering
Postposing corporate event - paid in full - within lockdown of 72 hours
Account will be charged at 50% as above and we will hold your remaining monies in credit. Postponed events must be booked within the next six months. New postponement dates will be charged full price to the client for full catering.
Should you wish to cancel a postponed event later you will be charged for the remaining 50% of original function.
Private Events - paid in full
If you event is within the 72 hours of a Government lock down and or traffic light restrictions/Covid outbreak , you will be charged 50% of the invoice the remining 50% will be applied to your account as a credit if you are wanting to postpone to another date. If you wish to cancel and require a refund of remaining balance minus the 50% charge. Please advise us in writing within 48 hours of lockdown we will refund a credit back to you within 7 working days.
Private event Postponed- paid in full
We will hold your order minus 50% charge within our system. Postponed events must re-booked within 6 months of original date. Should you wish to postpone a second time (out of a covid situation) addition 10% charge will apply. Should you wish to cancel the postponement date, no further refund will apply.
WEDDINGS
Weddings – Government lock down and or traffic light restrictions/Covid outbreak
These new policy changes apply to all weddings over and above the original signed contract. If your wedding is postponed due to an immediate Government lock down and or traffic light restrictions/Covid outbreak within a 72-hour period prior, You the client will be charged for 50% of the original final invoice to cover some of the costs. When you have confirmed your new date, we will provide you with a new invoice as per original menu with full payment 21 days prior to your wedding.
You the client will have the option to re book a new postponement date within your financial year. April – March without gaining any additional surcharges for rising costs. Meaning – if your wedding is in Jan/Feb/March – The new financial year starts from April that year and we will apply a 10% surcharge to cover rising costs. If your wedding is in Oct, Nov, Dec - you have up until the end of March the following year to stay at the same rate of contract. After this time, you will be in a new financial year and will incur a 10% surcharge to cover costs. We can only apply new postponement dates if they are available. In the case that we are unable to fulfil the dates, we will refund any remaining credit and your deposit minus $500.00 administrative charge.
If you wish to cancel your wedding immediately or in the future – you the client will be charged 100% of final bill costs. No refund applicable as per main contract, as your original wedding date has past.
If you wish to change your postponement date for a second time, there will be an additional charge on top of the already 10% if out of the financial date range with an additional 10% charge added.
If you postpone your date and then wish to cancel later, no remaining balance on your account will be refunded. Any monies owing will be required to be paid on receipt of invoice issued.
If your wedding is having to be postponed during/within a lockdown period, but before 72hours we will work with you within the financial year of your wedding date to find an alternative date that works.
Surcharges will apply as above if you are moving within a new financial year of your wedding date.
If you wish to cancel after you have arranged another postponed date. Any monies owing will be refunded, minus your non-refundable deposit as per main agreement. Any monies owing will be required to be paid on receipt of invoice issued. This clause is only applicable if we are in a lockdown and your wedding is within the government lockdown period.
If you have chosen another postponed date and then wish to cancel , you the client will be charged the full amount of final bill of the orignal invoice.
21. HEALTH AND SAFETY / FOOD HANDLING
Savoury items are delivered hot and ready to serve, unless requested to be delivered cold, or where you have requested multiple meal deliveries for the one delivery time. Food should be kept refrigerated until required.
Karaka Cuisine Ltd will not be held liable for the health and safety of our customers whereby food has not been chilled / reheated as per instructions, or consumed more than 30 minutes after the specified service time. Please refer to our ‘Guide to storing and reheating your catering’ as part of these terms and conditions. v22. EQUIPMENT
Catering will be delivered on black disposable platters or boxes.
If cutlery / platters are required, these must be requested at time of ordering, and returned cleaned. Any platters / cutlery must be returned to Karaka Cuisine Ltd at the start of the following day. If we are required to collect from your premises, an additional charge will apply and must be arranged at time of ordering. Any equipment that is damaged or not returned will be invoiced at the full replacement cost as follows:
Cleaning fee:
24. STAFF HIRE
If you would like your function to be serviced, we have experienced staff available. Staff rates are charged on a minimum of four hours, plus travel time to and from the venue. A Karaka Cuisine Ltd supervisor needs to attend all functions and events offsite. Any additional hours worked by the staff at your event as a result of changes to the planned run of events, or by circumstances out of our control will be charged to the client post event. Please enquire for details
25. SUBSCRIBERS LIST
Please be advised that should you place an order online your email address will be added to our subscriber list and you will be forwarded emails from time to time advising of new menu items or changes to our menu.
26. LATE PAYMENT
1. All accounts are payable 7 days following invoice date. We reserve the right to charge interest at 2.5% per month and to charge a late payment penalty of 10% on any overdue accounts. If the account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal of 25% of the unpaid portion of the price, but not less than $25.00. Where the total agency, legal and other costs arising from recovery of any amount owing exceeds the debt recovery fee charged, our agent is also entitled to recover such additional costs from you. This clause is intended to be for the benefit of and be enforceable by our debt recovery agency under the contracts (Privacy) Act 1982.
2. I/We agree to indemnity you against all costs, whether commission, legal fee or otherwise, incurred by you or your duly authorised agents relating to any moneys, goods and services that may be outstanding from time to time pursuant to the terms of this agreement.
3. I/We agree that the terms of trade are strictly settlement on or before the 20th of the month following the month of delivery and that Karaka Cuisine Ltd will be entitled to charge interest at the rate of 5 % per month on all amounts that have not been paid in full by the 20th of the month following the month of delivery. Credit applications will be withdrawn if payments are not made on time.
27. LEGAL BUSINESS NAME AND ADDRESS
Karaka Cuisine Ltd
107 Maxwell Road
Blenheim 7201
Email – [email protected]
28. COMPLAINTS, REFUNDS AND CREDITS
Karaka Cuisine Ltd prides itself on the food it provides, the manner in which it is delivered and the service standards we instil in our staff. Should you be dissatisfied with the service, quantity or quality of food we will address your concerns to ensure a positive outcome.
If your complaint is due to an oversight on our behalf or you are unhappy with the product please contact us immediately upon receiving your order for us to remedy and collect. The catering must be returned in the same condition that you received it, and any food that has been eaten may only be eligible for a partial refund.
If Karaka Cuisine Ltd deems the catering to be in a satisfactory condition, the goods will either be returned to the client at the client’s expense, or the goods will be disposed of if the client no longer wishes to take delivery of the goods. No refund will be issued to the client in this regard. Account holders will be charged at monthly invoicing.
No refund/credit will be issued if product is not how you imagined it to be presented/constructed/size as orders are described online.
Account holders only – Disputes and credits will only be considered valid if brought to Karaka Cuisine Ltd.’s attention within two working days of the date of supply.
Any refunds will be processed, and a credit will automatically be applied to your account or original method of payment, within seven days.
